Privacy Policy

PRIVACY POLICY

 

EFFECTIVE DATE: April 1, 2024

 

PLEASE REVIEW OUR PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR OUR WEBSITE.

 

  1. POLICY PURPOSES & TO WHOM IT APPLIES.

 

Here at identID Health Corporation, we deeply respect your privacy and information. We thank you for coming to our website and for trusting us in your healthcare journey. This Privacy Policy (“Policy”) describes the privacy practices of identID Health Corporation (“identID,” “we,” “us” or “our”), the ways we collect, use, and share your Personal Information when you visit our website and webpages (collectively, the “Service” or “Site”), as well as through social media, our marketing activities, and other activities described in this Privacy Policy. 

 

If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using our Site, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Site after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

 

This Policy applies to any visitors to our website and for users who create accounts with us through the website. This Policy does not represent the privacy practices of any third-party website or application that may collect information, link to or be accessible on or from the Service. 

 

identID Health provides management services to the Castillo Medical Office, P.C. (“Affiliated Medical Group”) and has a pharmacy arrangement with identID Corporation (“Pharmacy”). Consequently, identID may be deemed a “business associate” as defined under the Health Insurance Portability and Accountability Act (“HIPAA”) and subject to applicable requirements under HIPAA as it relates to the protection of your Personal Information that constitutes protected health information under HIPAA. You may share Personal Information with the Affiliated Medical Group and Pharmacy through this Site. If Affiliated Medical Group or Pharmacy operates as a covered entity, they are responsible under HIPAA for providing you with a Notice of Privacy Practices (NPP) describing their collection and use of your protected health information. Specifically, the NPP details your rights under HIPAA, such as the right to access or amend your PHI or request an accounting of disclosures. 

 

Additionally, any Personal Information that you provide through the Service may be subject to specific protections under other applicable laws, and identID Health may only use and disclose such information in accordance with such applicable laws.

 

  1. International Users; Use Outside the U.S. 

 

The Service is intended solely for users in the United States. Individuals outside of the United States should not use the Service. If you are outside the United States, information related to your use of our Service may be transferred, processed, or maintained outside your state and country, and may be subject to laws in your location that may have less stringent protections than in the United States. 

 

  1. Children’s Privacy.

 

Our Service is only intended for users 18 years of age and older. Our Service does not knowingly collect Personal Information of users who are under 18 years of age (“Minors”). We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us directly at (888) 383-8839, email us at info@identidhealth.com, or send correspondence to the address provided at the conclusion of this document.

 

  1. PERSONAL INFORMATION WE COLLECT & HOW WE COLLECT IT. 

 

“Personal Information” means any information from or about a person that either identifies a person directly or that is reasonably likely to make a person identifiable when combined with other information from or about that person from any source. We do not consider Personal Information to include information that can no longer be used to identify a specific person – for example, de-identified, anonymized, or aggregate information about you or our other consumers. 

 

  1. Information You Provide Us. 

 

Personal Information you may provide us through the Service includes:

 

  • Contact Data – such as your first and last name, email address, billing and mailing addresses, and phone number.
  • Demographic Information – such as your city, state, zip code, biological sex, and age.
  • Profile Data – such as the username and password that you set to establish an online account with us, preferences, information about your participation in our surveys, and any other information that you add to your account profile.
  • Communications – such as exchanges with you when you email, call or text us with questions or feedback, or communicate with us directly through social media, or otherwise.
  • Transactional Data – such as information needed to complete your orders placed through the Service, including order numbers and transaction history. All financial and credit card information is directly processed and stored by our third-party service provider Tebra. 
  • Marketing Data – such as your preferences for receiving our marketing communications and details about your engagement with them. 
  • Medical Information – such as information including patient history and prescription drug information.

 

  1. Information We Obtain Indirectly; Cookies and Trackers.

 

We may collect information directly from you when you visit, access or use the Site or when you register an account with us. We may also collect information when you purchase any products available on our Site, submit information to use through a survey, communicate with us or post or submit content on or in the Site.

 

Some of the information we collect depends on the settings on your web browser or mobile device. Please check your web browser or mobile device if you want to learn what information your browser or mobile device sends or how to change your settings. In addition to the information sent by your web browser or mobile device, as you navigate through a website or mobile app, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection.

 

We also receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics and other third-party tools. These organizations may automatically log device data, online activity data, and geolocation data. 

 

Our Service works with analytics companies that track online activity to understand the number of unique users visiting the Service and to understand how users are navigating our Services. We also work with advertising networks that may track you to measure the effectiveness of the advertisements, and so that more personalized advertisements or offers may be made for you. These entities may use cookies, web beacons, software development kits (“SDKs”), device identifiers, and other technologies to collect information about your use of our Services and of other website and mobile apps – that information may include your IP address, web browser, mobile network information, pages viewed, actions completed on the website and in our mobile app, time spent on pages or in mobile apps, links clicked, and conversion information. 

 

This information allows us to determine whether you have visited the Service previously, remembers preferences that you have set, statistically monitors how many people are using our Service and for what purposes, and allows delivery of advertising targeted to your interests. When you purchase a service through the identID Health website, web beacons, pixels, or API from third party analytics tools may capture and transmit the conversion data to help assess the efficacy of advertising campaigns and inform future advertising. 

 

III. HOW WE USE YOUR INFORMATION.

 

  1. Service Delivery. 

 

We may use your Personal Information to:

 

  • Provide, operate, and improve the Service and our business.
  • Establish and maintain your user profile on the Service.
  • Process the purchase of certain services that are placed through the Tebra portal.
  • Communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages.
  • Understand your needs and interests, and personalize your experience with the Service and our communications.
  • Provide support for the Service and respond to your requests, questions, and feedback.

 

  1. Marketing, Advertising, and Analytics. 

 

We, our service providers and our third-party advertising partners may collect and use your Personal Information for marketing, advertising, and analytics purposes, such as:

 

  • Interest-based advertising. We engage third-party advertising companies and social media companies to display ads on other online services. These companies use cookies and similar technologies to collect information about your interactions over time across the Service and other websites, and use that information to serve online ads that they think will interest you. We share information about our users with these companies to facilitate interest-based advertising. 

 

These include, but are not limited to:

 

  • Meta Platforms. We use Meta Platforms (including, Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta on our website. The data from Meta is also saved and processed by Meta. Meta may connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Meta’s Data Policy which can be found at, https://www.facebook.com/about/privacy/. You can control the information shared through your Meta accounts by visiting: https://www.facebook.com/about/ads.
  • Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our website. You can find out more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Site or Apps” located at www.google.com/policies/privacy/partners/. For more information on Google Analytics, please visit www.google.com/analytics/learn/privacy.html.

 

  1. Compliance & Protection. 

 

We may use your Personal Information to:

 

  • Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; to verify or enforce our agreements, terms of use, or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of identID Health, visitors to our Service, or the public, as required or permitted by law.
  • Audit our internal processes for compliance with legal and contractual requirements enforce the terms and conditions that govern the Service.
  • Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
  • To enforce or apply our Terms of Services and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of identID Health, our customers, or others.

 

  1. Creating Anonymized, Aggregated, or De-identified Information. 

 

Your Personal Information may be anonymized, aggregated or de-identified for our business operations, to share with third parties for our lawful business purposes, and for research and development of new products or services.

 

  1. Combined Personal Information. 

 

Additionally, we may combine the Personal Information your share with us through the Site with other information we collect from or about you, both online and offline. We may also combine personal information with records provided by third parties. We use this consolidated information to help us better design our Site to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

 

  1. HOW WE SHARE YOUR INFORMATION.

 

We may share your Personal Information with the following parties and as otherwise described in this Policy or at the time of collection: 

 

  • Affiliated Medical Practice(s) and Pharmacy. For purposes consistent with this Policy so that they can deliver healthcare services to you. 
  • Third-party service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, and website analytics). identID Health’s third-party service providers are organizations that process data that we collect or that is collected for us at our request. These service providers are not permitted to disclose, use or share any identifiable data except for with their subcontractors with whom they have data processing terms or to comply with legal processes, addressing functionalities to repair, or preventing security vulnerabilities.
  • Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed by our contracted payment processor. 
  • Internet advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.
  • Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
  • Authorities and others. Law enforcement and government authorities that are necessary or appropriate for the compliance purposes described above.

 

  1. Consent. 

 

We may also share your Personal Information with your consent.

 

  1. Business Transfers. 

 

We may transfer your Personal Information to a successor organization, if, for example, we transfer the ownership or operation of our Site to another organization if we merge with or are acquired by another organization, or if we liquidate our assets. If such a transfer occurs, the successor organization’s use of your Personal Information will still be subject to this Policy and the privacy preferences you have expressed to us.

 

  1. YOUR CHOICES.

 

You have the following choices with respect to your Personal Information. 

 

  1. Access, Update, or Delete Your Information. 

 

If you have registered for an account with us through the Service, you can contact us using the information provided below to request changes to the account. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity. If you seek deletion of information that you provided when you were a minor, please contact us using the information provided below.

 

  1. Opt-out of Email Marketing Communications. 

 

You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of any marketing emails sent to you from us or by contacting us. Please note that opting out of marketing emails still allows us to send you service-related, non-marketing emails. 

 

  1. Text Message Marketing. 

 

If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying “STOP” to our marketing message. 

 

  1. Mobile Location Data. 

 

You can disable our access to your device’s precise geolocation in your mobile device settings.

 

  1. Advertising Choices.  

 

You can limit use of your information for interest-based advertising by:

 

– Blocking Third-Party Cookies in your browser settings.

 

– Using Privacy Browsers or Ad-blocking Browser Plugins that let you block tracking technologies.

 

– Opting Out of Interest-based Ads as referenced above in Google, Microsoft Bing, and Meta Platforms. 

 

If you wish to opt out of interest-based advertisements from companies participating in industry opt-out programs, you may do so through the following resources: 

 

 

– Limiting Mobile settings using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. You will need to apply these opt-out settings on each device from which you wish to opt-out. 

 

Please note, we may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked to above.

 

  1. Do Not Track. 

 

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

 

  1. Logins via Third-Party Platforms. 

 

The Service may allow you to log in or register using third-party platforms, such as social media accounts or other identity providers (e.g., Facebook, Google, Apple). By choosing to log in via a third-party platform, you authorize us to access and use certain information from your account with that third party, including but not limited to your name, email address, and profile picture, in accordance with our Privacy Policy.

 

You acknowledge that any information identID Health collects from these third-party platforms will be subject to our Privacy Policy and not the privacy practices of the third-party platform. It is your responsibility to review the privacy settings and permissions of your third-party account to ensure you are comfortable with the information shared.

 

The Service is not responsible for the availability or functionality of third-party platforms and cannot control or be held liable for their privacy practices or terms. Any issues related to the third-party platform must be addressed with the provider of that platform.

 

By using the Service through third-party logins, you consent to the collection and use of information from such platforms as described in our Privacy Policy.

 

  1. OTHER SITES & SERVICES.

 

The Service may contain links to websites and other online services operated by contracted third parties. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. The privacy policies of those third parties would apply with regards to any information they collect, use, or disclose about the activities you perform on their webpages once you clink on those third-party links. 

 

VII. NEW YORK STATE SPECIFIC NOTICE.

 

identID Health does not sell, rent, or lease your Personal Information to third parties. 

 

VIII. SECURITY.

 

We’ve incorporated technical, organizational, and physical safeguards designed to protect the Personal Information we collect. However, security risk is inherent in all web-based and information technologies, and we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to get through our security, and improperly collect, access, steal, or modify your Personal Information. 

 

Sharing and disclosing information over the internet is not completely secure. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Service, in your operating system, or mobile device. Accordingly, it is your responsibility to protect the security of your login information, including your username and password.

 

  1. CHANGES TO THE PRIVACY POLICY.

 

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Policy, we will notify you by updating the Policy date and posting it on the Service. If required by law or regulations, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. 

 

Modifications to our Privacy Policy are effective as of the date on the Policy. Your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the information contained in the modified Privacy Policy. We encourage you to periodically review this page for the latest information. 

 

  1. CONTACT US.

 

If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at (888) 383-8839, by email at info@identidhealth.com or at the address below: 

 

Postal Mail: identID Health Corp.

Attn: Compliance 

45-02 Ditmars Blvd, Suite 1028

Astoria, NY 11105

 

LAST UPDATED: August 1, 2024